GRV Systems’s deep technology expertise and industry knowledge enables us to tailor CRM solutions to the maturity of your customer interactions. We can help you plan, implement, and manage a CRM technology investment across areas such as lead generation, customer retention, campaign management, and account management.

Our CRM capabilities include

Sales Force Automation

Optimize sales processes with complete opportunity management

Drive performance with tools including sales forecasting, commission management, upsell management and more

Customer Service Management

Monitor customer service with complete case and escalation management

Accelerate service with knowledge base management, customer self-service and more

Partner Relationship Management

Improve collaboration with partners through partner relationship management (PRM) that delivers joint marketing campaigns, joint lead management, partner commissions and order processing

Marketing Automation

Grow faster with almost unlimited customer segmentation and targeting capabilities, email marketing and true marketing program ROI analysis

Mobile

Comprehensive support for mobile devices ensures employees to access information when needed

CRM Analytics and Reporting

Access sales, marketing and customer service information to measure and optimize performance

Analyze back-office metrics for total business visibility

 

 

 

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